Policies and Appointment Guidelines
The following is a general list of guidelines of House Call Nail S'Paw LLC's policies and procedures. A full list and agreement must be signed upon booking your appointment. Please be sure you have read and understand all of the following guidelines and policies prior to booking.
Location
Your front porch or open garage
No entry inside homes, backyards, or gated/fenced areas
Apartments meet at the front office where nail trims will be performed
Neighborhood/Apartment gate codes must be provided upon booking
Address
No same day changes, updates or corrections
Addresses sent after booking, please verify
Appointment
Your involvement is optional, but may be necessary or unhelpful depending on your pet
Pet's must be leashed or contained
Ensure that your pet's leash or harness fits properly to prevent escape
Appointments are kept short to prevent anxiety
For food motivated dogs, a peanut butter lick mat is recommended
Payment
Credit cards, debit cards, and Paypal are accepted
No Personal Checks
Cash Tips appreciated
No Invoicing
Preparation
Pets should eliminate prior to their appointment
Be ready at the porch or garage upon our arrival, we text when we are on our way
We do not ring doorbells or knock on doors to reduce pet excitement and anxiety
Policies
You must be home during your pet's appointment window, +/- 30 minutes
Recurring appointments recommended every two to four weeks
Appointment adjustments may occur due to route changes
One pet at a time for safety
You must use a personal basket muzzle for dogs who are a bite risk
Cancellation and Liability
Overly stressed, fearful, or aggressive pets' appointments may be cut short; full payment will be due
Aggressive pets may be refused service
You are liable for any damage caused by your pet
House Call Nail S'Paw LLC is not responsible for property damage
24 hour cancelation required or full service fee will be charged
No-show or unprepared clients will be charged full service fee without service
No Entry
For safety and efficiency, we do not enter clients' homes
Please respect this policy and do not ask the Pawdicurist to enter your home, this is uncomfortable for them
Scheduling
Book online or text for appointments
Appointments available when we are in your service area
Schedule recurring appointments a year in advance to guarantee a spot for your pet(s) maintenance
House Call Nail S'Paw LLC Release
House Call Nail S'Paw LLC provides services on a maintenance level. You must agree to keep your pets on a routine maintenance schedule of every four weeks and not to exceed four weeks for the comfort of your pets.